Hi,
I created a release but haven’t paid for it yet.
Now it says the WAV file has already been sent to stores, and I can’t replace or edit it.
That shouldn’t be possible without payment, so I think something went wrong in the system.
Could you please unlock or reset this release so I can upload the correct audio before completing payment?
Thanks a lot!
Please show me a screenshot of that 
I don’t see anything saying that the WAV file have already been sent to stores 
Thank you for sharing this @Kirill ! That’s not normal indeed, I’ve reported the issue to our team.
If you don’t mind I’ll just leave them a little bit of time to look into it and then I’ll reset the order so you can go ahead and upload the right audio file
How long will it take?
I don’t know yet, but I’ll let you know once it’s done 
Why is it taking so long? This typical error has been pending resolution for a week now.
Please stop ignoring me and do your job already.
Hi @Kirill,
Our tech team is still actively working on your case. As @Carlos mentioned, we will update you as soon as we have any new information.
We appreciate your patience while we ensure the issue is properly resolved.
I want you to tell me how long should I wait? I need more specifics because I’m not going to wait forever
Hey @Kirill,
You can now re-open the release and change the WAV files from there (no need to delete the release for that) 
Best regards,
