Release not shown in Dashboard

iMusician Platform & Support Bugs & Suggestions
1

Hello,

my release has been published correctly on various platforms (spotify, etc), but it doesn‘t show up in my dashboard.

I have no stats or whatever information about the song.

In the library, the release/track is still shown as a draft,
altough it has been published a while ago.

@Carlos Imusician support, please contact me, so I can send you the information about my profile.

Thank you!

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2

The song was released / published with the old imusician.ch, so maybe that‘s where the error occurred.
Thanks in adavance!

3

Hello @TLB,

Most likely you’ve distributed the release from another account. Can you please sort this out on your end and close any duplicate accounts?

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4

Hey @Carlos ,

thank you for your reply. I don‘t remember having more than one account, but I checked.

There is just one email-adress/user active and I only found one costumer number in my documents.

So I suppose it‘s a problem with the database. How can I send you my data, so you can have a look am my profile?

Thank you.

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5

What’s the title of the release and the artist name ?

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6

artist: The Lowland Brothers (feat. Mark Gritsenko)
song: SMILE

spotify:

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7

Thank you @TLB,

I can confirm that this release by The Lowland Brothers appears in 2 different accounts (once as a draft, once as delivered).

Please make the necessary verifications on your end and/or speak to your collaborators in order to solve this matter :slight_smile:

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8

Hey @Carlos ,

you‘re right! The song was published with an account that was connected to the facebook-account, that‘s why I found no corresponding Emails. I will sort that out.Thank you and your colleagues for the support.

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9

You’re welcome :+1:

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