Release status: waiting for payment (but it has been already paid)

Ask a Question Distribution & Releases
1

Dear community,

I paid to release a single. If I go to Account->Order overview, I do see my invoice with PAID status.

However, if I go to Library->Releases, it says “waiting for payment”. If I click on “PAY AND RELEASE”, it says “Amount to pay: $0.00”.

So, it seems my order has been stuck. I am some sort of waiting status for something I already paid.

In addition to that, when I go to “Need help?”, there is no option to Ask support directly, as suggested in this article:

I assume this is obsolete. If so, could you update the contact form instructions?

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2

Hello kenaih,
hello iMusician Team,

just letting you know - I have the exact same problem!
I guess, some system is messed up right now…

3

hi @kenaih and @T12000 , let’s ask @Carlos from the Team if he can take a look at this :v:

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4

Hello @T12000 @kenaih,

Thanks for raising this. I’ve forwarded the issue to our tech team, I’ll get back to you once I have an update from them on this matter.

Thank you for your patience until then!

Best,

5

Having the same issue! paid for release, invoice paid, but still see “waiting for payment” in my release

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6

Hi everyone, I have the same issue, not sure if I should create an additional thread since several people seem to be having this problem right now. thanks for looking into it

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8

HI TEAM!!

Please please please can you help me out.

I’ve purchased a monthly amplify+ membership & I have the invoice w/ the money being taken from my account!!

However my account is still on “Free” mode.

Please can you resolve this for me as I have important releases coming up!

I can’t directly contact you on Imusican because I don’t have access due to this.

THANK YOU.

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9

I have the same problem. I paid for a release on Sunday July 14 and it says Waiting for payment. It also does not generate a code number for the release EA …
Screenshot 2024-07-14 114050
Screenshot 2024-07-14 114111

10

My release was finally able to move forward and it is now “in quality check”. Thanks for the help!

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11

yes, my too

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12

Hello @Juscookinitup, I checked your account and can confirm you are on an AMPLIFY+ plan :slight_smile:
All good!

Have a great day!

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13

Hello @dariointernet :slight_smile: it has been resolved :slight_smile:

Your release was accepted and sent to the shops! Kudos for your music and wishing you a great day!

All the best,

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