Replace the master audio file

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1

Hello support, @Carlos or @Melani,

I need to replace the master audio file.

My release “Falling” is locked for delivery but the release date is still several weeks away.

I don’t have access to “Music Distribution > Manage” or “Request Change”.
Could support unlock the release or cancel delivery so I can upload a new master?

Thank you.

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2

My upcoming release, “Falling”, is already processed and scheduled with a set EAN and release date.

However, I need to update the master audio file due to a rendering error in the original upload. Since the release date is still pending, I would like to replace the current file with the corrected version to ensure the best quality.

Could you please assist me in swapping the master file?

3

Hey @TKD,

Your release has already been delivered so at this stage the only possible options are to request a modification or take down the release and recreate it with the right files.

Of course you do. I checked on your dashboard and everything works fine :slight_smile:

Best regards,