Bonjour,
Je constate que des revenus générés depuis 2024 ne sont pas disponibles pour un retrait dans mon compte. Je ne vois pas non plus de formulaire de contact dans l’aide.
Pouvez-vous vérifier ma situation et m’indiquer la marche à suivre ?
Merci d’avance,
Hey @drswing,
are you saying that your credit has been converted to Promo Credits? This usually happens if you don’t login for at least 12 months. If that’s the case, please let me know and I’ll be happy to sort this out for you 
Dear Maurizio,
I’ve checked my account, and you’re right: the revenues have indeed been converted into Promo Credits.
I would really appreciate it if these credits could be converted back into available funds so that I can withdraw them to my account.
Thank you very much for your help!
Best regards,
@drswing Done. Please make sure to log into your account at least once a years if you don’t want this conversion to occur.
Best,