why is my song not past quality check? i paid for the release 3 weeks before the release date it due. it is supposed to be released tomorrow so why is my song still in quality check? i sure hope it will be out at the date i paid for.
hi @Carlos , can you please take a look at this?
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@Carlos please. today my song was supposed to be released and it’s not out yet. i have fans waiting. and money spent so this would not happen. kind regards.
23 hours since my request for help. my release is 9 hours late!
hi @shaulmaozshanti , you can expect an answer starting from Monday, the support is closed on Weekends 
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that is so unfair. ok see you tomorrow.
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it is supposed to be released tomorrow so why is my song still in quality check?
→ No, your release is planned for the 01.01.2025 as it is shown on your dashboard 
For now, it hasn’t been checked yet as other more urgent releases need to be delivered before yours, so for the time being please just be patient.
i set the release date to be for 1.12 you must have changed it. this is why @andi took my complaint seriously.
@shaulmaozshanti No, we don’t change what you select during your order. You’ve most likely just selected the wrong month (january instead of december).
In any case, you’ve paid for your order on 15.11.2024 and selected a Standard delivery, so it would have been impossible to have your release go live on 01.12.2024 in those conditions.
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