Sortie non faite et réglement effectué

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Bonjour

Voici la page 1 de ma sortie qui devait être effectuée mais le problème n’a pas pû être solutionné mais j’ai réglé cette sortie.
J’en ai fait une autre de ce même sigle et ça fonctionné. J’ai dons payé deux fois.
Pouvez vous me rembourser?

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A la mine on a bonne mine

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19/07/2023

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GG Gibson

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Nom de label personnalisé • Multiples labels • Enregistrement de label pour Beatport et Traxsource

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5

2 Likes
2

Hello @GGGibson

Thanks for your message.

@Carlos or @Melani will get back to you shortly.

Best,

1 Like
3

Hello, thanks @cantheproducer !

I see the newest release passed our quality check and it has been sent to the shops, congrats!

We refunded you the amount of 9euro in promo credits, so you can use them in your next purchase! No additional action is needed :slight_smile:

2 Likes
4

Hi Melani. Today is finally the release date of my album MACROCOSMO. Unfortunately, however, this album was included in the discography of another artist of the same name. you need to generate a new artist profile. I hope the problem will be resolved as soon as possible.
Ti auguro una buona giornata
Michelangelo Alviano

5

hi @alviano.m please post the link to your artist profile and the link of the wrong artist profile as well as the link to your album, @Melani can then take a look at this after the holidays :v:

2 Likes
6

Above this is my artist profile

And this is the wrong profile of the other artist

This is my album

3 Likes
7

thanks for replying quickly. the problem occurs on Spotify and Apple Music but I imagine also on all the other digital stores. thank you, see you soon

1 Like
8

HI. As previously reported, the problem of the fusion of my artist profile and my work with that of another artist of the same name persists. Every digital store has mixed the two discographies. It is urgent to be able to separate the two artist profiles because I have my new record release ready but until the problem is resolved I cannot publish it so as not to create even more confusion. Thank you HI.

9

Hello @GGGibson

Thanks for your message.

@Melani will get back to you next week. No one from the Team works on weekends.

Best,

1 Like
10

Morning everyone @alviano.m , @Andi and @cantheproducer , hope you had all a great start into the new week!

Let me send you a DM @alviano.m

3 Likes
11

Hi Melani. Yes, thanks, I’m waiting for your message. Good day

2 Likes
12

Ciao. Ho atteso che venissero finalizzate le modifiche riguardanti gli errori causati dall’omonimia con altro artista. Sembra che tutti i digital store abbiano fatto le correzioni. Tuttavia resta solo 1 errore.
Apple Music. Nel mio profilo artista c’è ,oltre al mio album, anche l’album del’altro artista.

Questo è il mio profilo Artista:

Questo invece è l’album che va eliminato dal mio profilo artista perché appartiene al mio omonimo:

Grazie infinite per il vostro lavoro.

1 Like
13

Hello @alviano.m

Thanks for your Feedback!

@Melani will get back to you shortly.

Best,

2 Likes
14

Ciao @alviano.m , avevo già inviato la richiesta ad Apple Music, dobbiamo solo attendere.
Verifica tra un mesetto circa per cortesia.

Ciaooooooo @cantheproducer :slight_smile:

3 Likes
15

Ok. Grazie. A breve dovrò pubblicare una nuova uscita discografica. Visto l’inconveniente capitato con omonimia con altro artista … c’è qualcosa che si possa fare prima della pubblicazione per prevenire questo problema? Grazie

1 Like
16

Ciao @alviano.m, scusami senza tag non vedo le notifiche! Certamente, ecco come evitare l’errore:

Per altre info, ti rimando alle nostre FAQ, dove vi sono risposte a molte domande o dubbi da parte dei nostri artisti e artiste. In bocca al lupo per la tua musica e ti auguro una buona giornata!

​Un caro saluto,

2 Likes
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