Bonjour,
Là ça devient vraiment n’importe quoi !! Je n’ai en aucun cas boosté mes streams !! C’est du Racket !!
Pouvez-vous signaler à Spotify que je conteste cette décision et que l’on m’apporte la preuve !!
Voici mon relevé des 28 derniers jours. Qu’on me prouve qu’il y ait eu une fraude avec de si faibles audiences !!
hi @JUANNW , I’m asking @Carlos from the Team to check if it’s possible to do something in your case. Meanwhile you may want to check this article:
best, Andi 
Hi,
I have the same problem, just received a penalty for a couple if songs (10 € each) and I didn’t order any streams boost !! I’m asking to Spotify to prove the fraud because you can see on my statistics the results of the last 28 days. No stream boost at all !!
hi @JUANNW , please don’t post the same issue in different topics , it doesn’t help
Thank you for your help Andi but It’s very disappointing to be punished for something you didn’t do or order.
@Carlos
Bonjour Carlos, pourrais je avoir une mise au point sur le délire Spotify ? Cordialement.
JUAN NW.
Hello @JUANNW, sadly Spotify is sending us monthly reports on fraudulent streams that they found on distributed releases. Such penalties are not counting how many streams but only if the release got stream boosting. We sent a communication to all our customers affected by this months ago, please check your inbox and filter for “penalties”. As Andi said, please check our detailed article about this and if penalties will continue, the solution to avoid them would be to takedown the release only from Spotify (temporarily).
Hope this helps and have a great day!
All the best,
Of course, you said to JUANNW that he shouldn’t write on the same topics, it would be a shame to realize that there are lots of people in the same situation and that no one is doing anything about it…
Quote from this link: Why Am I Seeing "Spotify Fraud Fees" in My Sales Report? | iMusician
What should I do if I believe my streams were flagged by mistake?
If you think your streams were wrongly flagged, please contact our Artist and Label Relations team with details about your tracks and streaming activity. We take these issues seriously and will investigate thoroughly to ensure that legitimate streaming practices are recognized. Your input is vital for maintaining fairness across the platform.
So I really don’t understand why you don’t do that “investigate thoroughly” ?
Hello @WOLZT, we are receiving such reports each month and we are only able to transmit the penalty data to the affected releases. Spotify is not much cooperative when comes to further questions and investigations. It is also difficult for us to assess why and how such penalties work, we only know that they are placing 10€ penalty per release per month.
Hope this helps and have a great day!
All the best,
Hello Melani, thanks for your answer but it doesn’t help me because I did nothing !!
If I had boost one of my song, I will tell you !!
Like i have shown my streams on Spotify for Artists, it’s impossible, and it’s too easy to give penalties without elements to prove it.
We have no ways to defend us !! Amazing !!
Regards.
Hey @Melani,
To be perfectly honest, it doesn’t really help because it feels like you and Spotify are constantly passing the buck. That said, believe me, I’m well aware that the party directly responsible is of course Spotify, and not you. Nevertheless, I’d like to thank you for your reply, which was more sympathetic and concerned than any I’ve had from Carlos so far, who seems to have taken my complaints about this opaque system personally. I’ll try to put pressure on Spotify again.
Have a great day!
Hi everyone,
like i said before, it’s easy to give penalties without to prove it !! I think that you, our label, have to believe and defend us and say to Spotify when the Artist concerned by the penalties protest them !! It seems to be a dictatorial court without lawyers and iMusician will loose a lot of new releases in a close future : who wants to release a track to be puniched by Spotify ?
Sincerely.
JUAN NW
Dear @JUANNW and @WOLZT, we totally understand your situation as we have been also impacted. Spotify is the first platform that put in place a detecting system cabable of monitoring artificial streaming on their platforms and since one year, we have been receiving reports of fraudulent releases, meaning releases that were found with artificial streaming. At first, as Spotify had not introduced penalities, our Trust & Safety team was able to contact the artist/label and inform them about this behaviour. We have always been trying to use an informative and educational approach, leaving the decision to our artists to takedown their releases as a preventive measure. This whole situation also affected us as a distributor, as we strive to deliver quality content and therefore we have also started to check the performance of the releases. With time though, Spotify has become stricter about this policy and introduced penalties, plus the possibility to takedown release without giving a chance to put the music back online. I understand this situation must be frustrating as information is not being transparently shared by Spotify (neither to the artists neither to the distributors, it is rather a waterfall scenario) but the situation is mostly explained in this article:
As for now, checking on you singular cases, I can see you have been informed about this in past by us. Please go to your inbox and check an email with subject “Important information”. As unjustified it may seem, we really encourage to keep an eye on the type of promotion you make on your releases and to choose “legally accepted” promotion strategies like:
Plus, if you encounter your releases to be added in suspicious playlists, please report the playlists using this form:
https://artists.spotify.com/c/de/playlist-reporter?flow_ctx=d4b36d03-c80d-4ef8-9ede-bd1983600fe6%3A1739974122
Best regards,
Dear @Melani ,
This conversation will never end but before to stop answering, let’s take an example…
The Artist has a back catalog and one or many tracks are in a lot of playlist, how can the Artist is able to know if these playlist are authorized by Spotify ? And what about the A.I ?
So if you have one of your track has two hundreds or even five thousands unresponsible suspicious streams, you have to pay 10 bucks !
Knowing that you need at least a million streams to receive these 10 bucks ! It’s simply called theft !
Regards.
JUAN NW
Dear @WOLZT , can you maybe share the way to contact Spotify directly ?
Hello @JUANNW, this is indeed true and we know Spotify lacks of information, provided to their customers.
I would also recommend you to reach out to Spotify or check in their community, many artists have been affected by this.
@Melani, thanks for the feedback and information, clearly this situation won’t stop until (maybe) there’s a drama like a madman blowing himself up in Spotify’s offices, sad that’s the only conclusion, it’s not a threat or incitement, just a reading of the world. Believe me, if I could convince everyone to peacefully leave this cursed platform, I would.
@JUANNW, there is no way to contact them directly. I even tried calling the management of their building (from their French premises) or calling neighboring companies. You have to struggle with the chatbot to then get through to a real person, here : Support - Spotify
Thanks !! Merci !!
