Support did accidentally remove my release from streaming platforms

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1

Hi there, I have an issue with support.

I did reach out to support directly through email-form on the imusician-website, for amplify+ customer.

The issue was, that an upcoming release off mine is not showing up on my imusician-artist website.
The person did cause that track to be removed from plattforms again. That track is planned to be released on 6.6.2025.

Spotify did confirm, that imusician did request the removal.
Once I got the confirmation from Spotify, I did reach out to support again, but no response.
Hence I am trying to get support here to get my release back on platforms.

This is very frustrating - I am hoping to get help here.

Track EAN: 4069493321500
Title: “Zwischen Horizonten (Akustikversion)”

Release Page: Zwischen Horizonten

Artist page: Jensome - Artist Page

Screenshot_20250524-211824
Screenshot_20250524-211824720×1560 87.8 KB

Previous ticket #543548 of amplify+ support

Thank you in advance,

Jens

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hi @Jensome , I’m forwarding your question to @Carlos from the Team :v:

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3

Hey @Jensome,

The release was taken down from the shops because that’s what you requested via email on 19.05.2025. Our team never takes the initiative to takedown content without your consent unless it’s a legal requirement (e.g. copyright infringement).

If you want this release back online, you’ll have to re-order it.

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Hi Carlos, that is not correct.
I did ask to take down 4069493320398.

Not 4069493321500.

I clearly wrote 4069493320398 as well as the title (Prolog).

That is why I say, support mistakenly removed my release.

I will submit 4069493320398 now again.

Thnaks

1 Like
5

Hey @Jensome,

Ah yes, I just saw that. Sorry about the confusion! However I checked your ticket you did specify EAN 4069493321500 in the form you submitted :point_down:

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Please be careful with the information you provide when you issue a request. Incorrect infomation can lead to confusion on our end and create these kinds of mistakes! :pray:

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6

Thank you Carlos. I cannot look into the ticket anymore. I am not sure whether or not the ticket on 4069493321500 was only about it being missing on the artist release page or not.

So in case, I did actually mix up the numbers on that to ticket, then I apologise to the team.

Thanks, Jens

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