Hello. I would normally place a support ticket with you directly through the website, but since your redesign, I’m getting nothing but 404 not found pages when I attempt to go online. I was suggested to go to the community, which I am doing here. I’m not sure if I have the correct community, but here it is!
This is in regards to the following release:
Night City Redux
Giant Monsters on the Horizon
EBM/Industrial
ParaLuna Records
EAN 7610096073289
I have apparently been flagged for “artificial streaming”, and I am not sure why. My question is twofold:
How can I resolve this to get my music back online with Spotify?
What caused this flagging in the first place?
I can tell you as the creator of this music, myself or my bandmate have zero knowledge of this activity going on. Can you give us any clue so that we may shut down this activity? Please give us a chance to defend ourselves here. There is nothing in Spotify that can tell us what is going on. Any help you can provide would be greatly appreciated. Thank you for your time and consideration in this matter, and I look forward to hearing from you soon.
Bonjour.
Je viens de recevoir aussi un mail me signalant une activité suspecte sur Spotify. J’ai envoyé un mail aussi car on doit pourvoir me préciser avec exactitude cette activité afin qui j’identifie de quoi il s’agit afin d’y apporter les corrections si nécessaire, car je travaille parfois avec des intermédiaires dont certains médias qui après écoutes de la musique acceptent ou pas de me mettre sur leurs playlist Spotify. Il arrive aussi que je confie ma communication. Alors je trouve que iMusican devrait prendre un peu d’égard avant de mettre doute et d’apporter des détails clairs à leur clients pour aider plutôt que cette forme de mise en garde autoritaire alors que leur service aussi n’est pas sans reproche ( ex le mastering ) . J’attends une une réponse précis avec les détails et si je l’obtient je vous direz. Cordialement.
Je suis d’accord. Cet album fait partie de certains de mes meilleurs travaux jusqu’à présent. Je sais pertinemment que ni mon co-auteur-compositeur, ni mon chanteur, ni moi-même n’avons fait quoi que ce soit pour provoquer cette soudaine hausse. Avons-nous des adresses IP comme preuve, peut-être ? Quelque chose que nous pouvons traquer ? Je ne travaille pas avec des intermédiaires, je fais tout moi-même et je me soucie des détails ! Cela me brûle avec un certain nombre de distributeurs et autres. Ce forum de discussion est la chose la plus proche que j’ai trouvée du service client. Pendant ce temps, en essayant de traquer cela, je ne peux pas montrer aux auditeurs de Spotify les dernières musiques, et cela me brûle intérieurement.
- Vinnie
I agree. This album is some of my best work to date. I know for a fact that neither my co-songwriter, nor my singer, nor I did anything to cause this sudden increase. Do we have any IP addresses as proof, perhaps? Something we can track down? I don’t work with intermediaries, I do everything myself and I take care of the details! This burns me out with a number of distributors and such. This discussion forum is the closest thing I’ve found to customer service. Meanwhile, while trying to track this down, I can’t show Spotify listeners the latest music, and it’s burning me inside.
Currently, the amount of penalties that were applied by Spotify is higher than the amount in your cash credit balance, which means that you still need to pay remaining amount in order to clear the situation. Once all your penalties have been paid, we will be able to send a request to Spotify so they can put the music back online.
Spotify detected that some streams generated by this release were against their terms of use (i.e. non-organic/artifical streams). We don’t have any further information on this matter as Spotify only shared with us the affected release and the amount of penalties due.
PS: You must be subscribed to an AMPLIFY plan in order to reach out via email, which is not the case at the moment. This is not related to the redesign.
Nous vous communiquons les informations que nous avons reçues de la part de Spotify. Si vos intermédiaires utilisent des méthodes qui vont à l’encontre des termes d’utilisation de la plateforme, c’est vers eux qu’il faut vous tourner pour faire cesser ce genre d’activité.
De notre côté, nous vous informons juste du fait que Spotify a détecté des activités de stream boosting sur votre sortie et que des pénalités ont été appliquées. En tant que distributeur nous ne pouvons pas garder du contenu qui enfreint les termes d’utilisation des plateformes avec lesquelles nous travaillons, c’est pourquoi les sorties concernées ont été immédiatement retirée d’ici à ce que l’artiste (vous en l’occurence) paie les pénalités et règle le conflit avec Spotify.
iMusician ne prend aucune position vis-à-vis de vos intentions, nous vous partageons juste ce qu’il se passe actuellement avec la sortie concernée.
Hello! OK, so I have just signed up for the AMPLIFY plan. Maybe this can help me understand what Spotify has done? Maybe a way to explain what happened? I’m so lost! HELP!
Thank you. We’ve taken a look backstage and it seems that right now, your release is still live on Spotify. However, we have no knowledge of actions that may be taken by your distributor at this time. There can often be a delay between any notifications you may receive and action taken on your content. For further questions about how this may affect the status or availability of your releases, we’d recommend reaching out to your your label or distributor.
If there is a metadata update indicating a takedown, but the release is still live in app - respond with; We’ve taken a look backstage and we can confirm we’ve received a content removal request from your distributor We’d recommend reaching out to your label or distributor if you have any questions about the status or delivery of your releases.
@paralunarecords, calm down please. Here’s a little context for you:
Spotify detected that your music was stream-boosted and they have applied some penalties for the affected months.
We have received from Spotify the barcodes of the affected releases and the amount of penalties they’ve applied.
As we cannot keep conflicting content online, the affected releases have been immediately taken down from Spotify.
The amount of penalties you owe them have been deducted automatically from your cash credit balance. If the amount of penalties is higher than your cash credit balance, then your balance is currently negative and you must pay the remaining penalties in order to clear the situation.
Once all your penalties have been paid, we will be able to send a request to Spotify so they can put the music back online.
