Too many payments made from PayPal to iMusician

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1

Dear iMusician team,

For the artist Alter Moderna, we have paid for 8 releases (1 album & 7 singles). Because there was a problem with the processing of some of these payments during the order process on iMusician, 14 payments in total have been made to iMusician. By now, all 14 payments have been transfered to iMusician’s account. This means that 6 of these have been received incorrectly.

Please let me know how the 6 incorrectly received payments can be restituted. Thank you in advance for your help!

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Can anyone let me know what the expected response time is for these questions?

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Hello @Bolleboos

I tag the iMusician support @Carlos for this second question

An indie musician

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Thank you A2D!

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Hey @Bolleboos, thank you for reporting this! I’m forwarding the case to our accounting team so they can take a closer look. I’ll get back to you as soon as I have more info :slight_smile:

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Many thanks Carlos!

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@Bolleboos

Update: The 6 payments were refunded via PayPal, you should get the money back in a few days. Please be careful next time and if you have issues with your payments, contact us immediately rather than multiplying your payment attempts :slight_smile:

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Wonderful, Carlos! Thanks for helping out! And will do, next time. Feel free to close this topic!

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