Track not released on Beatport, but paid for it

Hi guys.
Sorry for the inconvenience to participate in this looping, but I had the same problem. I don’t understand the last answer, bc, when I have paid 9 € for the release, I have choosen to release it in all the plattforms, including Beatport, but at the end the track is not appearing on Beatport. I think this is, therefore, misleading information when purchasing the service. If the track can not be purchased on Beatport you must inform your customer on that.

I need to know how to open an oficial claiming due to that.