URGENT: Request to switch to Amplify+ (Ticket #587563) - Payment already made

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Hi everyone,

I am bringing my brand to iMusician to manage a catalog of 120 tracks. I am ready to start the migration, but I am currently being blocked by an incredibly frustrating support experience.

The Fact: I have already paid 89.00 € (due to a misunderstanding in the checkout process between Rockstar and Label fees). My goal is simply to have this payment applied to the Amplify+ subscription (59 €) so I can finally begin uploading my catalog.

The Support Failure: The communication from Veronica is a nightmare. Instead of performing a simple administrative task—switching my account to the subscription I already overpaid for—I am receiving standard copy-paste lectures about pricing models.

It is completely illogical: I want to be a long-term customer with 120 releases, I have already provided the funds, yet I am being treated like I don’t understand the system. I don’t need a video call or more explanations; I need an administrator to manually update my account status to Amplify+ and credit the 30 € difference.

Can a moderator please escalate Ticket #587563 and stop this bureaucratic loop? I want to work, not discuss.

Best,

1 Like
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hi @DJ_Angels , I’m forwarding this to @Carlos from the Team, you can expect an answer from Monday :v:

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Hey @DJ_Angels thanks for reaching out. This has already been resolved on Friday and your accidental purchase of the Rockstar plan has already been refunded :slight_smile:

I will close this thread, but please feel free send us an email if you need any further help.

Kind regards,