Waiting for payment even though it is already paid for

Hello, we have prepared a release and everything looked taken care of, however, when I go to releases it says “waiting for payment” but when I try to pay it says I have 0€ to be paid and doesn’t even give me an option to pay again. I am getting worried because the date as already been schedule with magasines and radios and the whole communication team is prepared for said release date and I am afraid this can delay our plan! I alreday sent a email for the help team on monday but still got no reply. What can I do??

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Hello @LedherBlue

Depending on you kind of subscription the release could be 0€ but you will see this screen (then it could be ok)

I tag the iMusician support @Carlos to give you more info

An indie musician

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