Want to download a track but don't see my credit of last year

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1

Hello!
Sorry if that topic has already showed here. Last year I uploaded a track that I finally didn’t release here. Today I’d like to use my almost 60 euros credit to upload a new one. I don’t see the credit on my dashboard. What should I do? Thank you so much!
S

2

Hi @Sun :raising_hand_man:

Thank you for your message. Someone from the iMusician Team will get back to you shortly, and take care of your request.

Please be patient. There is no work on weekends. That’s why you can’t expect a response until next week.

@Maurizio can you help here? Thanks!

1 Like
3

Hello Sun,

you are right. I looked at the transactions and I noticed we forgot to refund you.
I just added 58,99 Promo credits back to your account :tada:

4

Hello Maurizio,
Thanks!
Is there a way to get reimbursed instead of having a credit on my account? Wondering.
Thanks for your answer.
Sun

5

Hello @Sun,
I forwarded your request to our accounting department. They’ll reach out to you soon :slight_smile: