Warning: Discrepancies in Stream Counts and Revenue with iMusician

iMusician Platform & Support Bugs & Suggestions
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Hello everyone,

I wanted to bring to your attention some troubling discrepancies I’ve noticed with iMusician, the platform I’ve been using to distribute my music to various streaming services.

The Problem: I’ve paid iMusician to release my music on different streaming platforms, but I’ve found significant irregularities between the number of streams reported by Spotify for Artists and the numbers shown on iMusician. For example:

  • In January 2024, Spotify for Artists reported 9,500 streams.
  • However, iMusician only accounted for 700 streams for the same period.

Revenue Issues: Additionally, I’ve noticed a drastic reduction in the revenue per stream:

  • Previously, I was earning an average of €1.20 per 1,000 streams.
  • Now, it’s down to €0.55 per 1,000 streams.

Lack of Support: To make matters worse, iMusician’s customer support is virtually inaccessible unless you pay extra for their services. This is unacceptable for a platform that’s supposed to help artists manage their music distribution and earnings.

My Concerns:

  1. Stream Count Discrepancies : The vast difference between Spotify’s and iMusician’s reported streams raises serious concerns about the accuracy of iMusician’s reporting.
  2. Decreased Revenue Per Stream : The significant drop in revenue per stream needs explanation. Is iMusician taking a larger cut, or is there another reason for this reduction?
  3. Lack of Accessible Support : Artists should not have to pay extra to get basic support and answers regarding their own earnings.

Call to Action:

  • For the Community : Please check your own reports and share your experiences. If you’re noticing similar issues, it’s important that we collectively address this.
  • For iMusician : I urge you to look into these discrepancies immediately and provide transparent explanations for the stream count differences and the reduced revenue per stream. Additionally, reconsider your support model to ensure all users have access to necessary assistance without extra charges.

I hope this post raises awareness and prompts iMusician to make necessary changes. Artists deserve transparency and fair compensation for their work.

Thank you for reading, and I look forward to your thoughts and experiences on this matter.

Best,

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Hello @Orbis

Currently the official answer of iMusician are in these link

A2D an indie musician like you

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So, if I understand correctly, you are deliberately not showing all the streams to align with the fact that you are not paying for them. This is the problem: the service is not reliably counting the actual streams and therefore not paying for them. I have noticed this irregularity for the past six months, and it is not with YouTube but with Spotify, where I haven’t observed any issues with stream counts.
Can you tell us when will it be fixed ?

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Hello @Orbis

I tag @Maurizio and @Carlos from iMusician support.

A2D

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@Orbis, it’s very simple:

  1. If you see only 700 streams on your iMusician dashboard, that means that Spotify has calculated this as your final amount of streams. You need to understand that what you see on your Spotify for Artists is unfiltered data, whereas the numbers the distributor show (us in that case) are filtered and final. There are many reasons why Spotify would cancel some of your streams, I’ll let you read more about this here.

  2. The reduction in the revenue is explained here and has been adressed in the emails that were sent to all our users a month ago. Some shops are currently going through changes in their monetization policies, which is causing delays with the data calculations & payments. For now, we are providing you with the numbers & revenue we managed to collect from all the other shops, but for the rest you must wait until the shops that are concerned by these changes take action to send us your pending sales data & revenue. We know this is frustrating and we apologize for the inconvenience, but at this point we cannot tell you when this will be resolved as it depends entirely on the shops.

  3. It’s a bit unfair to say we are not offering any support considering that I’m litterally replying to your questions right now, point by point. We offer support to all of our users as long as they respect the contact procedure.

Best regards,

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