@Orbis, it’s very simple:
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If you see only 700 streams on your iMusician dashboard, that means that Spotify has calculated this as your final amount of streams. You need to understand that what you see on your Spotify for Artists is unfiltered data, whereas the numbers the distributor show (us in that case) are filtered and final. There are many reasons why Spotify would cancel some of your streams, I’ll let you read more about this here.
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The reduction in the revenue is explained here and has been adressed in the emails that were sent to all our users a month ago. Some shops are currently going through changes in their monetization policies, which is causing delays with the data calculations & payments. For now, we are providing you with the numbers & revenue we managed to collect from all the other shops, but for the rest you must wait until the shops that are concerned by these changes take action to send us your pending sales data & revenue. We know this is frustrating and we apologize for the inconvenience, but at this point we cannot tell you when this will be resolved as it depends entirely on the shops.
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It’s a bit unfair to say we are not offering any support considering that I’m litterally replying to your questions right now, point by point. We offer support to all of our users as long as they respect the contact procedure.
Best regards,