so, i can only see the 2023 money in the account.
i say to myself: fine, it’s just a visualisation thing, but the money i had in 2022 is still there tiull i don’t use it for credit.
I’m pubblishing a new song, i go to the checkout. i can pay with the balance. THE BALANCE IS JUST WITH 2023 MONEY.
where the hell is the rest?
in september i had 21 euro. now i have 17. i havent done anything.
WHERE IS THE MONEY???
Thanks for your message.
@Carlos will get back to you shortly.
i hope the answer come VERY soon.
1- i have to know where is my money, because it’s MINE.
2- i wanted to start release today so that i can se it onlyne in day 4/5 January. time is up.
The problem will be solved shortly. @Carlos will be in touch here either today or on Monday. There is no work on weekends.
so you are saying that it’s impossible to go on with my pubblication today, in order to see it on the first days of january, unless i pay money YOU ALREADY HAD GOTTEN ?
Please note that I am just someone from the community like you and many others. I can’t speed up processes or anything. I can’t do more than mention someone from the team.
I Understand. I’d like the STAFF to Answer shportly, not a user (with all respect to you). I mean…we are not friends, we are people in a business, I’musician is a compoany not a friends collective. i don’t care if it’s a little money, i don’t care if i’m the smallest specimen of musical life on Earth…
(BTW: i work professionally in the showbiz, as sound engineer… weekend are not DayOff in my universe)
i hade 21,95 €.
now i have 17,4€
i have screenshot of this.
3,9 euro disappeared.
1-i want it back.
2-i want to know if this happened before.
3-if this happened before i want also that money back
4-i want to knwo why you keep money you have no right to keep
DON’T tell me it’s a visualisation issue. IT IS NOT. when i try to use the balance to pay pubblication the system only see a balance of 17,5€ . SO: it is a REAL PROBLEM.
i wonder if this had happened before and to other users.
if it’s so … this can be a real problem.
i hope i made myself clear.
Imusician has my mail and phone number, can call me anytime.
Calm down please. I’ve sent you a DM so we can look deeper into this