Why my Payout was cancelled?

Kachain-C.R · June 27, 2025, 5:00am

I payout on 19 May 2025

Andi · June 27, 2025, 5:32am

hi @Kachain-C.R , I’m forwarding your issue to @Carlos from the Team

Carlos · June 30, 2025, 5:55am

Our team will take a look, but from what I can see it’s your bank that cancelled the payout and returned the payment to us. You might want to contact them for further details.

I’ll get back to you once we have more info!

Kachain-C.R · July 2, 2025, 5:11am

Hello @Carlos

Thank you for the reply
I was in contact with the bank and asked for details
They said the problem should be with the sender
The sender holds the payment before it was automatically cancelled

Carlos · July 2, 2025, 6:52am

OK thanks for checking. As I told you our team is investigating, I’ll get back to you as soon as I have news to share

Thanks for your patience until then!