Withdrawal marked as "Paid" not received for over a year

[Surim]

Dear Imusician I requested a payout back in april of 2023 and since then I still did not receive the money on my PayPal. It’s flagged as paid but I never got it. Can you help me out?

[Andi]

hi @Surim , I’m forwarding your request to @Melani and @Carlos from the Support Team

[Carlos]

@Surim I’ve sent you a PM