YouTube whitelist should be requested by email?

Hi, I read this article on the iMusician FAQ where it says that in order to whitelist your channel from CID claims on YouTube you need to write an email.

But with the launch of the new “Need help?” section, in theory all requests should be made through that section.

What do I need to do?

Do you have to write an email or use the “Need Help” section?

Best Regards


Hey there,

Welcome and thanks for writing!

We kindly ask you to use the “Need Help” section, choosing the “YouTube” option. Our Artists & Labels Relations team will have access to your releases and can help you in a more assertive way.

Please feel free to come back more often and interact in our community :smiley:

Best regards,



Thanks for the clarification! :grin: