Greetings imusician team,
I requested a payment over a month ago however I have not received the money.
Could you please help me with that? Thank you!
1 Like
Same to me
I requested 3 months ago
Bonjour, j’ai demandé un versement le 30 janvier. Je n’ai toujours rien reçu. Nous sommes le 16/03 soit plus de 45 jours. Je ne comprends pas puisque c’est normalement dans les 30 jours.
Hi @JJ_JJ , thank you fro chiming in. According to my account, I requested the payout on feb. 15th
However, I forgot that February has only 28th days haha.
Anyway, I will be waiting for the payout in two days and I hope you deliver. (seeing @Kachain-C.R and other similar messages don’t look reassuring)
Thank you!
3 Likes
Bonjour , J’ai effectué une demande de versement le 14 Février 2023 et je n’ai toujours rien reçu. Cela fait aujourd’hui 31 jours et le virement est toujours en cours . Pouvez vous m’aider s’il vous plait.
Hello @JJ_JJ
I have not received the payment despite it’s been over 30 days now.
Could you please take a look and tell me when (if ever) will I get the money?
Thank you
Hi @JJ_JJ
Sorry to tag you again but, I checked my account and the payout request I made, now is displayed as “canceled” and the money I requested is now shown as “cash credit”.
I just want to have this sorted out. Could you please tell me why my money was not transferred to my bank account and appears as “cash credit” instead?
Try to look at it from a user’s perspective. It seems like you guys do not want to pay the money and “trapped” it on my account as “cash credit”. Honestly, that does not make you look good, guys.
Hi
I have requested my payment around a month ago but still not received
Please help me
Hello.
I will request payment.
Unfortunately, I could not receive the previous payments from the bank.
because your accounting department,
It is written as (credit payment) in the explanation section of the transfer. I request you to send it by writing (copyright payment) in the description. Otherwise, I cannot receive my progress. The bank that sees the phrase (loan payment) thinks that I am using a loan from abroad illegally.
kerem murat ökten
[REMOVED]
Hi,
I am a client on imusician.app. I asked for a payment on Dec 15th 2022. It remained “pending” for months.
In the meantime, I had to change my bank account and other invoicing information. Now it says the payment has been processed been paid on 12 Feb 2023, 2 months after my demand. The problem is, it appears to have been sent to an account that doesn’t exist (old Revolut number). But curiously enough, the invoice contains all the new information I changed at the same time as I changed the bank account number. So I guess the money never left Imusician, and I also never got it. That payment was worth 2 years of streaming and sales, it is important for me to get it.
It is impossible to contact support on the official website, I’ve been told by the Twitter team that I have to seek for help here.
What do you suggest?
Thank you in advance for your help.
1 Like
Hello,
I have requested 2 Income Payments, one on 15 December, and one on 14 January, and they are still: “In progress” …!
It usually takes 1 month, but this is already 2 months.
What’s going on?
Hi @mercury,
Payments can take up to 30 days, so for your January payment everything is still in the normal period. However we need to check your pay out request from December. I’ve just sent you a DM.
Hi @JJ_JJ Can you please check status of my payment??
I haven’t received it yet
With all due respect, @JJ_JJ but that’s exactly you have 30 days(!!), to make sure everything is correct and send the payment, or if not, to request the missing information in a timely manner.
What you are telling me is that you guys did nothing during 30 days and if it’s not because my (well deserved) complain you would not even bother to process my payout request. Unbelievable!
Could you please tell what does this mean?
“I’ve forwarded your case to our accounting department.”
Will someone contact me? If so, when and how long will it take for you to send my money? Thanks
Hi,
I am a client on imusician.app. I asked for a payment on Dec 15th 2022. It remained “pending” for 2 months.
In the meantime, I had to change my bank account and other invoicing information. Now it says the payment has been processed been paid on 12 Feb 2023, 2 months after my demand. The problem is, it appears to have been sent to an account that doesn’t exist (old Revolut number). But curiously enough, the invoice contains all the new information I changed at the same time as I changed the bank account number. So I guess the money never left Imusician, and I also never got it. That payment was worth 2 years of streaming and sales, it is important for me to get it.
What do you suggest?
Thank you in advance for your help.
Hi @JJ_JJ
Just and update. I got an email from your accounting department. The say I am missing the IBAN code. However, your accounting department should well know not every country in the word uses IBAN codes. At this point this looks like a joke.
Please, make the payment accordingly given the information you have is enough to do it (bank name, bank, address, swift code etc).
Thank you!
I have raised a request first but I’m not getting answer but request created later than mine is getting answers.
Why my request is being ignored @JJ_JJ ??
I Really appreciate your help. Your accounting team is completely disrespectful and do not care to answer my questions. Please see our exchange below:
And yes, you are right, when there is no IBAN code there is an account number plus SWIFT code which is enough. I have all that info available but they do not seem to care.
Hi @soundfiction , where did you get the accounting team email ?
I asked a payment on FEB 14th 2023 and it is still in progress. I asked this question a week ago and No one is answering or trying to make contact with me . I don’t understand @JJ_JJ . Can you really help me , and everyone here . Thank you in advance.
Hi @berkys972 , they contacted me directly so that’s why I was able to talk to them. This is the email they wrote from support-es@imusician.pro
But please be aware they are quite nasty. Hopefully you get a better experience. Cheers!