Payment not received

[Maurizio]

Hello @ShaunaJ,

Maybe you missed my answer to your post here?
I also sent you a DM to clarify what happened. Please let me know if you need further assistance.

[cuongdao]

Hello, I’ve already requested payout on Feb, Mar, and April, on the imusician.app website it says the status is “Paid”, but I haven’t receive any payment yet on my Paypal page. Can you check?

[cuongdao]

I’ve already requested payout on Feb, Mar, and April, on the imusician.app website it says the status is “Paid”, but I haven’t receive any payment yet on my Paypal page. I’ll have to attach the screenshot so you can see that it’s not about this month, it’s about 2 months ago. It says “Paid” but I haven’t received those payments. Please check.

[AbelardoMetz]

Hey, there’s something not right. When I accessed my account, I saw that the request for a withdrawal on March 15th, 2023, was marked as “paid”. However, I haven’t received that money. Please check and help me. There must be a mistake here.

[Melani]

Hello @cuongdao and @AbelardoMetz , I sent you both a private message to sort this out as fast as possible!
Be sure we are working to provide you with the clearer answer! Have a great day

[AbelardoMetz]

I have filled out the form. Please check it for me

[dwnh]

Bonjour,
j’ai un problème de retard d’un payement demander le 24 mars malgré que le statut de la demande est marqué comme payé je n’ai pas reçu le payement.

[liamphanmusic]

Bonjour,

Pour l’instant je n’ai pas effectué de versement mais ca viendra surement, je vous tiens updaté ^^

[JIMM]

@Maurizio Hello, my account is still at 0 euros, the royalties from avril are still not on my account. Can you fix the problem please ?

[JIMM]

@Maurizio I ask for the 3 or 4 times :

• my royalties from april still not appears on my account. You told me one month ago it was a bug, it’s not fix yet, my account is at 0 euros
• I asked for a paiement the 10 april, it’s still not paid
  I haven 't all this problems before 2023. I have 4 albums with Imusician since 2018 but if these problems are not fix et still keep on in the futurs months I will go with tunecore for the next album.

Please fix it, thanks

[Maurizio]

Hello @dwnh,
I’m sending you a DM.

@JIMM royalties appear on your dashboard after 3-4 months after sales occur. Here you find more details.

Payouts takes 30 days, as you can read here.

[JIMM]

I know that the royalties appear after 3 or 4 month, but i am talking about the royalties from december 2022 that have been paid in april ! These ones don t appear on my account but they are in my december 2022 rapport !

[JIMM]

@Maurizio I’am talking about that, the money i earned in december 2022 doesn t appear on my account, in my cash credit :

[Maurizio]

Hello @JIMM,

Your revenue has been used to pay your latest invoices:

You can disable this feature from your account:

Hope this helps

[med]

Hello dear iMusician Team.

I have requested on the 12/03/2023 a payout of (DELETED BY ADMIN) into my bank account.

It is mentioned status paid on my iMusician account but unfortunately I have not received the money yet.

I would like to know what is going on.
Please help me .
Thank you.

[Maurizio]

@dankmusic I submitted your request to our accounting department.
Please notice that it has nothing to do with being on premium subscription or not

@med I don’t see any payout request made on 12.03.2023 from the account connected to the account you are writing from.
I’m sending you a DM to get a better understanding of what happened.

[SimonG]

@Carlos - can we have a look at this one thanks.

[Carlos]

@SimonG - we’re on it already

[Azur]

30 jours se sont écoulés et je ne l’ai toujours pas reçu.
Cordialement, azur.

[Azur]

Reçu à l’instant ! Donc il y a eu un petit décalage , peut être du a un jour férié .