Hello,
A few days ago I uploaded a release and I just realized that the tracks are in the wrong order. Is there any way to modify this or delete the release before it is uploaded to the platforms? The release date is March 21.
I already wrote to ask a few additional questions but haven’t received a response, so I decided to write here.
Best regards.
Hey @juanp, thanks for reaching.
Unfortunately, your release was already accepted and sent to all stores two days ago. Once the release has been delivered, it is no longer possible to change the tracklist I’m afraid 
Best regards,
Hello,
If I’m not able to modify it, I would prefer to cancel it and upload it again. I assume this option is possible.
On the main page, when I click “withdraw,” it accepts the withdrawal request, but it doesn’t indicate when it will be completed. Could you please help me check this?
Thank you very much.
Hello,
I recently submitted a release and noticed that the track order is incorrect. The release has already been accepted, but it has not yet been delivered to streaming platforms.
Could you please tell me how I can cancel or take down this release so I can upload it again with the correct track order?
Thank you for your help.
Best regards.
hi @juanp , please don’t post the same question in different topics, it doesn’t speed up the process and just makes everything more complicated 
Hello,
This request is urgent. The release is scheduled to go live on March 21, and I cannot allow it to be uploaded with the tracklist in the wrong order.
Thank you.
hi @juanp , as I said, I have forwarded your request to @Melani from the Team. so let’s wait for her answer
@Andi The problem is that you guys take weeks to respond, which makes it a bit exhausting for my patience.
Thanks,
hi @juanp , hm as far as I see it never took weeks but if you need faster replies, with a subscription you can have also e-mail support.
or, if you’re on the Starter plan, you can purchase e-mail support! you can order a year of e-mail support whenever you release new music. Just select this option at the last step of your order under Extra features > E-mail support.
In this forum you’ll get support for free but it can take sometimes a little longer, depending on the workload of the support team.
Hello,
I can wait, but please remember that the release is scheduled to be uploaded on March 21. Could you please follow up or insist on resolving this issue?
Thank you.
For now I can tell you that much: You can withdraw a delivered release and re-upload it to change the track order. After you click “withdraw,” the request is generally accepted, but unfortunately, as far as I know there isn’t a specific timeline or status indicator shown for when the withdrawal will be completed. so let’s wait for @Melani’s answer
I still see it in distribution even though I requested that it be removed.
Best regards,
Hey @juanp I’m trying to understand which release you are referring to. I checked your account and the releases are in draft mode or taken down.
Could you please specify the title or the barcode?
Hi Melani,
I would kindly ask that we keep the codes and specifications of the release private. Yes, it is indeed that one — it’s the only release I currently have on the page that is in distribution.
When I select the option to withdraw it, the system shows the request as submitted, but I still see the status as “in distribution.” Could you please handle the takedown internally on your end?
Please remember that this release is currently scheduled to go live on March 21. I kindly and urgently ask that it be taken down before it is published.
Thank you very much.
Best regards,
Hello @juanp,
I can see that your release with the correct track order is on its way and will be online on March 21st. Regarding the duplicate, I see that the takedown is confirmed. Its status will be updated soon.
Hello Maurizio,
You are terribly mistaken. Track 4 should be in the position of track 5, and vice versa. I find it extremely irresponsible that you are commenting this here, as it is not correct. This creates confusion, and there are only a few days left before the release is published.
I kindly but urgently ask that you take down my release (4069493722192), as I can still see that it remains in “distribution” status, and I do not want it to be released like this. I have already insisted on this multiple times. @Andi @Melani @Maurizio
Best regards,
Hello, I’m getting tired of insisting. I want my release to be taken down before it reaches stores. I’ve been writing here for over a week—how can something so simple take this long? @Andi @Maurizio @Melani @Carlos
A post was split to a new topic: I Noticed a Long Release Time
I’m starting to get upset. @Andi