Release stuck on “Pending verification of the release” for 28 days

[WOLZT]

Hi there,

My next release (EAN 4071624116657) has been pending review for 28 days now.
I already reported this issue here two weeks ago, and I was told that it was normal. However, it’s now becoming a serious problem because it’s preventing me from properly preparing my release. Please look into this and get it resolved as soon as possible.

Thank you in advance

Release stuck on “Pending verification of the release" for 11 days

Hi there, My next release (EAN 4071624116657) has been pending review for eleven days; I don’t recall ever experiencing a delay like this at this stage in the past. Since one of the files had to be uploaded manually by support, I’d like to make sure it isn’t being held up for some other technical reason. There’s also a PreSave, so I’d like to get the links as soon as possible to organize the promotion. Thank you in advance

[A2D]

Hello @WOLZT

I tag the iMusician support @Carlos and @Melani to give you more info about this pending review

[Carlos]

Hey @WOLZT,

Same thing we told you two weeks ago. Our team needs to prioritise other releases that are more urgent first and then they will review your order as soon as possible.

Thank you for your patience.

[WOLZT]

Hey @Carlos,

I’d at least like some assurance that the release date will be met. Is that possible?

Thank you

[Carlos]

@WOLZT

I’d at least like some assurance that the release date will be met. Is that possible?

That’ll depend on the quality check and whether or not the metadata you provided is compliant with DSPs guidelines. Our team will review your order as soon as possible to make sure the release date will be met

Thank you for your patience.