Hi… i want to know if there’s a tech problem coz when i try to open salea data it says:
Sales Data Unavailable
Your sales data may not be currently available, we working to resolve the issue as soon as possible.
Hi @Dee Yes, indeed we have had a small technical issue with acess to the sales page. Our tech team is informed and the page will be available again very shortly.
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Are we facing the same issue again because my apparent amount and sales data of 2022 and backwards is gone showing this error and only showing 2023 sales data.
hi @ftk this is a temporary thing, the sales data before that date will be available soon again and iMusician is already on it to fix this, so please be patient for now 
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Hey @ftk,
This is normal, our system now only display sales data for the 5 previous months. If you want to keep an eye on your monthly revenue, make sure to download your sales report regularly to store all your data 
Best,
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How can this be possible? What do we do now if we need to check previous data? This is insane.
No that is not true. I have been looking at my all time data (2021-Present) for a long time. It’s just few days ago it disappeared.
Also, if the data disappears, then why do the funds disappear as well? It means if I don’t withdraw my royalties in 5 months, they’re gone in air?
@ftk @Motmo Sales are limited to 5 months only temporarily by our devs. I’m gonna link the statement from @Melani here: Why can't I see the 2022 reports? - #6 by Melani
I’m going to check in with our devs to see when older sales will be available again.
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No. As stated in the Terms & Conditions (Terms & Conditions | iMusician) you agreed to follow:
Your cash credit will not expire as long as you login at least once every year, after which we reserve the right to convert outstanding cash credit into Promo-credit to minimise exchange rate risk.
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Yeah, but i’ve been logging in atleast once a week for the past 2 or 3 months and I’ve been logging in atleast once a month since the beginning of this year. Still my royalties disappeared along with sales data. I don’t think that term & condition applies to me in this situation.
@ftk,
Nothing has “disappeared”, it simply isn’t displayed on the “Sales” section of your dashboard anymore (because it’s out of the 5 months window @Christoph has mentionned). Your revenue is available on your account as Cash Credit that you can withdraw by requesting a payout, your sales data are stored in your monthly sales report that you need to download regularly to keep track of your revenue income.
Best,
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great. thanks for clarification.
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