Contacting support tracking

Hi All

I am new here, and I am about to start migrating my music from Distrokid to iMusician.

I have managed to find the Contract Support feature, hidden away behind the three dots on the “Need Help” pop up window.

But when I send a message, there seems to be no way to check what I have sent, no trouble ticket number, no way to see if your question is open or has been closed, it seems to just disappear into a black hole. You wait a few days, thinking did I send it okay, and then to your relief, you get an excellent reply. :grinning: :+1:

I found this post Ticket status from back in Jan 2026 where @Carlos said “Yeah this feature is currently unavailable due to some technical issues.”

As a newbie, I thought I would just say I would vote :+1: for this feature being fixed and made available again.

Any news as to when it might be fixed? :thinking:

Thanks

Regards

Bryan
Tonal Essences

Hello @BryanTEm, our email support is included in the AMPLIFY plans. The need help button is only available to our artists and labels with a paid plan.

Welcome to iMusician!