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1

Hi,

I have a music release scheduled for next month (February 25th), and I need to make a few amendments to the release name. I opened a support ticket for this change, but I haven’t received any feedback yet (which I understand can take some time).

However, I also can’t see the ticket status anywhere in my account.

The chatbot instructions say I should go to the chat and select Contact Support, where I should be able to view the status of my tickets. Unfortunately, I can’t find this ticket listed there.

Am I missing something, or is there another way to track the request?

If you could provide an update on the status of the ticket, I would really appreciate it.

Thank you.

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2

Hello @jviegas6

Could you give the name of the release, please ?

I tag the iMusician support @Carlos to contact you and give you more info

A2D

https://www.youtube.com/@A2D_official :level_slider::control_knobs:

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3

Vascular_mastered
:slight_smile: (stupid, I know…)
bar code 4069493642438

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4

Hey @jviegas6, hope you’re doing well :slight_smile:

Yeah this feature is currently unavailable due to some technical issues. However, if you contacted our team regarding this modification, they’ll get back to you asap (we’re handling a high amount of requests at the moment) :+1:

Thank you!

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5

Hi @Carlos. Amazingly well. Hope you too.

Your team just did it.

Thanks for the support.

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6

You’re welcome :sunflower:

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