I had lost access to my account for few years, as a result all my earnings are converted as promo credit without even an email notice (I have all your mails, no one mentions expiring earnings). This is quite fraudolent even if is written in the terms and conditions.
Lot of people already had this issue. For example:
The solution is quite simple by the way, pay your users every year.
I started my account when there weren’t subscriptions, I also payed an extra fee for every release to get 100% of my royalties, now also that seems not true anymore.
I had a lot of faith and trust in this service, sadly I regret it.
Hey @Guglielmo payouts are not issued automatically, it is your responsibility to claim your revenue at least once a year if you don’t want them converted in promo credit. I’m gonna see with the team if we can revert the conversion for this one time. I’ll get back to you once I have more info on this.
Regarding your previous releases and their royalties, nothing’s changed. Any release that was distributed before we changed our plans still follows the terms agreed upon payment. If you have paid for the option to keep 100% of your earnings at the time, that still applies today regardless of your current plan.
